Privacy Policy

Effective Date: August 11, 2025
Last Updated: August 11, 2025

RAM Suites (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, including booking accommodations, communicating with us by phone or text, or visiting our website.

1. Information We Collect

We may collect the following types of information from you:

Contact Information: Name, phone number, email address, mailing address
Booking Information: Stay dates, property location, guest details, payment confirmation (we do not store full credit card numbers)
Communication Data: Text messages, emails, and call logs for customer support
Technical Data: IP address, browser type, and cookies when using our website

2. How We Use Your Information

We use your information to:

Provide, confirm, and manage your accommodation bookings
Communicate with you regarding check-in, check-out, and stay-related questions
Send important updates, including emergency notifications
Respond to customer service inquiries
Improve our services and customer experience
Comply with legal and regulatory obligations

3. Text Messaging and Communication

By providing your phone number, you agree that we may send you SMS or MMS messages related to your stay, including booking confirmations, check-in instructions, and customer support messages.

Message frequency varies.
Message and data rates may apply.
You may opt out of non-essential messages at any time by replying “STOP.” You can also Text “HELP” to get help.

4. How We Share Your Information

We do not sell your personal information.
We may share your information only with:

Service providers who help us operate our business (e.g., property managers, cleaning companies, booking platforms, SMS service providers)
Legal authorities if required by law or to protect our rights and property
Partners such as Airbnb or other booking platforms for reservation management
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or via mobile device is 100% secure.

6. Your Rights

Depending on your location, you may have rights to:

Access, update, or delete your personal information
Opt out of marketing communications
Request a copy of the data we hold about you

To exercise your rights, contact us at: team@ram-suites.com

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with a new “Last Updated” date.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

RAM Suites
Email: team@ram-suites.com
Phone: +1 (972) 303-8831
Address: 1207 Dellaware Ave., Unit 4425, Wilmington, DE 19806, USA

Terms of Service

Terms of Use

Effective Date: August 11, 2025
Last Updated: August 11, 2025

Welcome to RAM Suites. These Terms of Service (“Terms”) govern your use of our accommodations, services, and website (collectively, the “Services”). By booking a stay, communicating with us, or otherwise using our Services, you agree to these Terms. If you do not agree, please do not use our Services.

1. Services Provided

RAM Suites provides short-term accommodation rentals, including furnished suites and apartments, along with related guest services such as booking confirmations, check-in assistance, and customer support.

2. Eligibility

You must be at least 18 years old to book a stay with RAM Suites. By booking, you confirm that you meet this requirement and that the information you provide is accurate and complete.

3. Booking and Payment

Reservations are confirmed only after full or partial payment, as specified at booking.
Payments are processed through third-party platforms (e.g., Airbnb, Vrbo, or direct booking systems).
Prices and fees are listed at the time of booking and may vary based on season, location, and availability.

4. Cancellations and Refunds

Our cancellation and refund policy is provided at the time of booking and may vary by property or platform. Bookings made through third-party platforms are subject to that platform’s policies.

5. Guest Responsibilities

When staying at a RAM Suites property, you agree to:

Treat the property, furnishings, and amenities with care
Follow any posted house rules or instructions provided before or during your stay
Not engage in illegal, disruptive, or unsafe activities
Be responsible for any damages or extra cleaning fees resulting from your stay

6. Communication

By providing your phone number or email address, you agree that RAM Suites may contact you with booking confirmations, check-in details, customer support, and other stay-related information.

Message frequency varies.
Message and data rates may apply.
You may opt out of non-essential communications at any time by following the instructions provided (e.g., replying “STOP” to a text message).

7. Limitation of Liability

To the fullest extent permitted by law, RAM Suites is not liable for:

Losses, damages, or injuries arising from your stay, except where caused by our gross negligence or willful misconduct
Acts or omissions of third-party service providers, including booking platforms or maintenance vendors
Loss or theft of personal belongings during your stay

8. Changes to Services or Terms

We may update, modify, or discontinue our Services or these Terms at any time. Any changes will be posted on our website with a revised “Last Updated” date. Continued use of our Services after changes are posted means you accept the new Terms.

9. Governing Law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles.

10. Contact Us

If you have questions about these Terms, please contact us:

RAM Suites
Email: team@ram-suites.com
Phone: +1 (972) 303-8831
Address: 1207 Delaware Ave., Unit 4425, Wilmington, DE 19806, USA